Art. 1Definitions
- "Platform" — The website at realmartai.com and any associated mobile applications operated by the Company.
- "Company" / "Real Mart" — Real Mart Technology LLC (ريل مارت تكنولوجي م.م), Tax ID: 21604662263262686, Al-Muqattam, Cairo, Egypt.
- "User" / "Homeowner" — Any individual who creates an account to use AI design services, browse the furniture marketplace, or engage with architects.
- "AI Services" — All AI-powered features including room visualisation, interior design generation, style recommendations, and 2D-to-3D rendering tools.
- "Credits" — The digital currency purchased by Users to access AI Services on the Platform.
- "Vendor" — Any furniture brand, supplier, or merchant registered on the Platform to list and sell products.
- "Architect" — Licensed design professionals registered on the Platform who offer consultancy or project management services.
- "Content" — Any data, images, designs, files, or materials uploaded, generated, or submitted by the User.
Art. 2Acceptance of Terms
By registering an account, accessing the Platform, using any AI Service, or purchasing Credits, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in full.
If you do not agree to any provision herein, you must immediately cease use of the Platform. These Terms constitute a legally binding agreement under Egyptian Law No. 15 of 2004 on Electronic Signatures and the Egyptian Civil Code.
Art. 3Account Registration
- You must be at least 16 years of age to register an account.
- You agree to provide accurate, complete, and current information and to update it promptly upon any change.
- You are solely responsible for the confidentiality of your credentials and for all activities conducted through your account.
- Users may not create multiple accounts — duplicate accounts will be suspended without prior notice.
- Real Mart reserves the right to suspend or terminate any account containing false information or used in breach of these Terms.
Art. 4AI Services & Credits
Free Trial
Upon first registration, Users receive a complimentary trial allowance of AI Services. Real Mart reserves the right to modify or discontinue the free trial at any time without notice.
Credits System
Following expiry of the free trial, access to AI Services requires the purchase of Credits denominated in Egyptian Pounds (EGP). Credits are non-refundable once purchased, except where a documented technical failure on Real Mart's part prevented service delivery.
- Credits hold no cash value and cannot be transferred, sold, or exchanged between accounts.
- Unused Credits do not expire unless the account is terminated for breach of these Terms, in which case all Credits are forfeited without compensation.
Art. 5Prohibited Conduct
Users agree to use the Platform for lawful purposes only. The following conduct is strictly prohibited:
- Uploading content that is unlawful, defamatory, obscene, fraudulent, or that infringes any third party's intellectual property rights.
- Attempting to reverse-engineer, decompile, or extract the source code or underlying AI models of the Platform.
- Using automated bots, scripts, or scraping tools without the Company's express written permission.
- Impersonating any person, entity, or professional, including architects listed on the Platform.
- Attempting to circumvent the Credits system or exploit technical vulnerabilities to obtain AI Services without payment.
- Sharing account credentials with third parties or allowing unauthorised access to your account.
Violations may result in immediate account suspension, forfeiture of Credits, and potential legal action under Egyptian law.
Art. 6Purchases & Payment
- All prices are displayed in Egyptian Pounds (EGP) and are inclusive of applicable taxes unless stated otherwise.
- Furniture purchases are direct transactions between the User and the Vendor. Real Mart acts solely as an intermediary marketplace and is not the seller of record for Vendor products.
- Refund and return requests for product purchases must be directed to the relevant Vendor in accordance with their stated policy.
- Credit purchases are processed through secure payment gateways. Real Mart does not store card data on its servers.
Art. 7Return, Refund & Cancellation Policy
This policy forms part of Real Mart’s Terms & Conditions and applies to marketplace orders and AI-credit purchases.
01 Marketplace products
Products are listed and sold by independent vendors. Real Mart does not directly own these products. The vendor identified on your order is responsible for fulfillment, product quality and warranties. Real Mart coordinates return and refund requests with the vendor; this does not exclude any responsibility imposed by law.
- Cancellation: Email us as soon as possible before dispatch to request cancellation and a full refund. If already dispatched, the return rules apply. Lawful restrictions for custom-made goods will be disclosed before purchase.
- Damaged or incorrect item: Return eligible products in their original condition with accessories and proof of purchase. If a product is damaged, defective, incorrect or does not match the agreed description or specifications, you may request a replacement or refund without additional cost. All applicable statutory and warranty rights remain available.
- Custom-made products ordered through our website: Products manufactured or personalised to your specifications are not returnable or refundable after delivery. A return, replacement or refund is available only if the delivered product is damaged, defective, incorrect or does not match the agreed specifications, subject to your statutory rights.
- Other exceptions: Returns may exclude perishables, products altered or damaged by the customer, and other legally exempt goods. These exceptions do not remove your rights for defective or misdescribed products.
- Non-delivery: Contact us if the stated delivery period passes. If the order cannot be fulfilled, you may request a full refund.
Vendor conditions must be disclosed before purchase and cannot reduce your statutory rights. Wait for return instructions before shipping any item.
02 AI credits
AI credits are digital units used for Real Mart’s AI services. In line with our AI Services & Credits terms, purchases are generally non-refundable, including unused credits or a change of mind about a successfully delivered result, except where required by law.
If a technical failure prevents service delivery, credits are not delivered, or a duplicate payment occurs, email us with the transaction details. We will investigate and restore the affected credits or refund the corresponding payment, as appropriate, without limiting any mandatory right to a refund. Refunded credits will be removed from your balance. Free or promotional credits have no cash refund value.
03 Request in three steps
Contact us
Email hi@realmartai.com with your order or transaction number, account email and reason for the request. Attach helpful photos if available; do not send passwords or full card details.
Receive instructions
We review your request and coordinate with the vendor where relevant. Follow the return instructions provided; a required inspection must not delay a statutory remedy beyond its legal deadline.
Return & refund
Return the item if required. Refunds go back to the original payment method, including payments processed through Paymob. Your bank or wallet provider may take additional time to display the refund.
For defective, damaged, incorrect or nonconforming goods, the supplier must replace the goods or refund you within one week of your request, without additional cost. Other refunds follow the applicable legal deadline; we will confirm the expected timing and provide a refund reference on request.
If an issue remains unresolved, reply to the same email thread for review or contact the Egyptian Consumer Protection Agency.
Art. 8Intellectual Property
All software, algorithms, interfaces, trademarks, and content developed by Real Mart are the exclusive intellectual property of Real Mart Technology LLC, protected under Egyptian intellectual property law.
AI-generated designs produced using the User's uploaded content are jointly owned between the User and Real Mart. Real Mart retains a perpetual, royalty-free licence to use anonymised outputs for platform improvement. Users may not commercially exploit AI-generated outputs beyond personal use without prior written consent.
Art. 9Architect Services
Architects listed on the Platform are independent professionals. Real Mart facilitates the connection but does not employ, supervise, or guarantee their services. Any engagement between a User and an Architect constitutes a separate service agreement to which Real Mart is not a party.
Art. 10Limitation of Liability
Real Mart is not liable for indirect, incidental, consequential, or punitive damages, including loss of data, profit, or business opportunity.
Art. 11Termination
- Users may terminate their account at any time by submitting a written request to hi@realmartai.com. Upon termination, all unused Credits are forfeited and no refund is issued.
- Real Mart reserves the right to suspend or terminate any account immediately, with or without notice, in the event of breach, suspected fraud, or conduct harmful to the Platform or other users.
Art. 12Governing Law & Disputes
These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute shall first be subject to good-faith negotiation for 30 days. Unresolved disputes shall be referred to the competent courts of Cairo Governorate, which shall have exclusive jurisdiction.
